All returns, whether in-store or via the website, must be made within 30 days of receipt. In the event that the product ordered is damaged during shipping, defective, or if you wish to exchange it for another product of the same or greater value, please contact me at info@jclemayphoto.com with your order number and request. We will then try to find a solution together.
No product in good condition can be refunded, but exchanges for products of the same value or more are possible and will be handled on a case-by-case basis. For damaged items, please provide photos of the item and the broken packaging in your email and keep everything until further notice.
All modern payment methods are accepted, from Google Pay, Apple Pay, to any credit card. Transactions must be made at the time of product purchase.
Production times vary depending on the selected product, and delivery times must also be added, depending on your location:
Photo prints on foam / Wooden supports / Hanging frames
Each print is made in my workshop in Rimouski, with the utmost care. They are produced as orders come in, and it generally takes 5 to 7 business days for production and packaging.
Frames
Frames are carefully handcrafted in Rimouski by a professional artisan. Unless it is clearly stated that the frame is already designed and in stock, allow 8 to 10 business days for frame design.
Acrylics
As with frames, acrylics are made through a meticulous process ensuring superior quality, and delivery times can be 15 to 20 business days.
Accessories and cards
Accessories such as calendars, coasters, etc. and postcards/greeting cards are in stock in real time, so allow 2 to 3 business days for shipping, unless otherwise indicated in the website banner.
Please note that the delivery times are approximate and subject to change depending on carrier service demand.
Quebec: 1 to 3 days via carrier (GLS or Purolator)
Other provinces of Canada: 7 to 10 days via carrier (GLS or Purolator)
United States: 10 to 15 days
Europe: 15 to 20 days
Asia: 15 to 20 days
Shipping costs are automatically calculated based on your address and the weight/size of the final package of your order. Absolutely no profit is made on this part of your purchase; it is simply a transfer between you, me, and the post office. Here are some examples of common fees:
Canada
Envelope without tracking number (example: 1 calendar): $5 to $7
Medium package (example, acrylic 16x20 inches): $15 to $20
Large package (example, framed 24x36 inches): $30 to $50
Europe
Starting in 2022, note that all international orders will be shipped WITH a tracking number due to the excessive risk of loss and long delays of surface packages via Canada Post. More expensive, certainly, but much more reliable and faster.
Envelope with tracking number (example, 1 calendar): $15 to $20
Medium package (example, 1 acrylic 16x20 inches): $40 to $50
Large package (example, acrylic 24x36 inches): $75 to $100
Important note: customs fees for international packages are not included in the transaction amount and are your responsibility! It is also impossible for me to anticipate this amount.
Each print is made on art paper from a German company renowned worldwide for the superior quality of its products. The type of paper is specially chosen to highlight each photo in the selection.
The prints are then placed on a rigid acid-free foam board (3/8'' foamcore) to prevent the paper/image from warping in the frame. A premium quality product, ready to be taken to your favorite framer! Note that frames purchased from non-specialized stores may not be compatible with the foam board due to its thickness.
Acrylic is a premium substrate better known as plexiglass. A high-quality photo paper is printed directly on the surface, providing a rigid support. It is appreciated for its ease of maintenance, glossy finish, lightness, and ease of installation. Note that it is distanced from the wall by about 1 inch. A modern and aesthetic option that naturally integrates into all decors.
Frames are custom made in my workshop in Rimouski, with great attention to detail. Only real wood moldings are used in the design process, resulting in a durable and high-quality frame. To provide superior protection, anti-UV and anti-reflective glass is then added, all with the utmost care to ensure a very long lifespan.
